Overview
When you book your consultation with Ileana she is blocking out a window of time in her schedule for you exclusively. Due to the nature of these services, she does not generally issue refunds. When you book your consultation your payment is considered to be compensation to 1. Reserve your Space and 2. For the time Ileana and Team spend working on your case both before, during, and after your consultation. Ileana will under certain circumstances consider issuing a refund where applicable. Please see the terms below.Refunds
Refunds shall be issued in the event of an unforeseen cancellation on behalf of Ileana the Psychic following attempts to unsuccessfully reschedule a new consultation at a later date and time with the client.In the event, a client wishes to cancel an appointment a refund may be issued minus applicable processing and scheduling fees. Generally, if a client gives sufficient notice of cancellation and does not wish to reschedule a complete refund can be issued to the client. If insufficient notice is given however it will be at Ileana’s discretion whether to issue a complete refund or withhold scheduling and processing fees up to 50%.
Any cancellation with less than 12 hours notice to the scheduled consultation time will not be refunded. Requests to reschedule will be honored but may be assessed additional processing fees depending on the amount of notice given. In the event, the client does not show up for a scheduled consultation no refund will be issued. Rescheduling following a no-show will be considered on a case-by-case basis. It is the responsibility of the client to reach out to Ileana for case-by-case consideration to rescheduling.
Additionally, Ileana reserves the right to refuse any refund in the event of last-minute rescheduling and then subsequent cancelation at a future date in an attempt to avoid potential processing and rescheduling fees.
Please note: Ileana is always more than willing to work with you when it comes to scheduling. Life gets busy and unexpected things happen.
These refund policies are written to reflect that there is a clear expectation that all clients much like Ileana will act in good faith to meet at the agreed-upon time. Please be mindful that when you book your session, Ileana will begin working on your case right away with both your guides and hers to give you the best possible service. With this in mind, you are reserving time in Ileana’s Personal and Professional schedule when you book your appointment. Not only is she making herself available to you at that allotted time she has still taken the necessary time to prepare for your session beforehand mentally, physically, energetically, and spiritually. Ileana invests substantial time into each case before you even meet. So please be considerate and let her know as soon as possible if you need to make changes to your appointment.